Introduction

Welcome to Quiro, a product by Witsome Tech Private Limited. We value the trust of our customers and are committed to delivering top-tier service and support. This Refund and Cancellation Policy outlines the guidelines and procedures for handling refund and cancellation requests. By using our services, you agree to the terms outlined in this policy.

General Refund Policy

At Quiro, we aim to meet and exceed your expectations with our services. However, we understand that there may be instances where a refund is necessary. The following conditions apply for refund requests:

1. Eligibility for Refund:
   • Refunds will only be processed if there is a significant issue with the service that cannot be resolved.
   • Services rendered in full, or digital goods that have been accessed, are non-refundable unless they are proven to be defective or misrepresented.
2. Manual Processing of Refunds:
   • All refunds are manually processed and handled through offline payment methods, such as bank transfers or other agreed-upon offline methods.
   • We do not process refunds through online gateways.
3. Conditions for Refund Approval:
   • Refund requests will be considered based on the nature of the complaint and a valid proof of purchase.
   • The final decision on refund approval rests with the property's management after thoroughly reviewing the issue.
   • If the service was not delivered or was misrepresented, a full refund may be issued.
4. Refund Process Timeline:
   • Step 1: Initiate Request: Contact the property's staff in person or call us at +91 9897510877 to initiate your refund request. Please provide your original transaction receipt and a detailed explanation of the issue.
   • Step 2: Evaluation (0-5 Business Days): Once your request is received, our team will verify the transaction details. You may be asked to provide additional documentation.
   • Step 3: Decision (5-7 Business Days): The property's management will review your request, and you will be informed of the final decision within 5-7 business days.
   • Step 4: Processing the Refund (7-14 Business Days): Approved refunds will be processed through offline payment methods. The refund transaction may take an additional 7-14 business days depending on the complexity and payment method.
5. Non-Refundable Services:
   • Certain services, including subscriptions, service add-ons, and customized solutions, are non-refundable. These exceptions will be communicated at the time of purchase.
6. Disputes:
   • Quiro is committed to resolving disputes in good faith. Customers are encouraged to provide all relevant information to support their refund claims, and our team will work towards an amicable resolution.

Cancellation Policy

We understand that sometimes plans change, and a cancellation may be necessary. The following conditions apply to cancellations:

1. Cancellation Requests:
   • Customers can initiate a cancellation request by contacting the admin or management of the property directly, either in person, via phone, or through the support contact.
   • Call us at +91 9897510877 or visit the property's reception to request a cancellation. Please have your booking details or transaction receipt ready.
2. Cancellation Timeline:
   • Step 1: Submit Cancellation Request: Contact the admin or property management to initiate a cancellation. You must provide all booking and payment details at the time of the request.
   • Step 2: Evaluation and Approval (0-3 Business Days): The property's management will review your cancellation request within 3 business days and decide whether the cancellation can be processed.
   • Step 3: Refund Processing (if eligible, 3-7 Business Days): If your cancellation is approved and qualifies for a refund, the refund process will follow the standard offline refund procedure and take 3-7 business days.
3. Admin's Right to Cancel:
   • The admin reserves the right to cancel any service or order if deemed necessary due to operational or other reasons. In such cases, the customer will be informed immediately, and if applicable, a full refund will be provided within 7-14 business days.
4. Cancellation Fees:
   • Depending on the service and the time of cancellation, certain cancellation fees may apply. These fees will be communicated to you at the time of your cancellation request.
5. Non-Cancellable Services:
   • Certain services, especially pre-paid bookings, customized services, or special offers, may be non-cancellable. This information will be provided during the purchase process.

Changes to the Refund and Cancellation Policy

Quiro reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website at quiro.in, and it is the customer's responsibility to review the policy periodically for updates.

FAQ: Frequently Asked Questions

Legal Disclaimer

This Refund Policy is governed by the laws of India. By using Quiro's services, you agree to this policy and the terms and conditions stated herein. This policy does not affect your statutory rights.

For a detailed understanding of your rights and obligations, please refer to our Terms of Service and Privacy Policy.

Contact Us

Your questions and concerns about issues matters to us. If you have any inquiries or need further clarification regarding this Refund Policy or our payment practices, please do not hesitate to contact us at info@quiro.in. Our dedicated team is here to address your concerns and provide assistance.

We value your trust in choosing Quiro and are committed to ensuring your privacy is protected while delivering an outstanding full-stack point-of-sale solution.

Witsome Tech Private Limited

1330, 4th Floor, Rail Vihar, Sector 57, Gurgaon, Sadar Bazar, Gurgaon- 122001, Haryana

info@quiro.in