Introduction

Witsome Tech Private Limited and/or its affiliates ("Quiro" the "Company," "we," "us," and "our,") respect your privacy and are committed to protecting it through its compliance with its privacy policies. This policy describes:

• The types of information that Quiro may collect from you when you access or use its websites, applications, and other online services (collectively, referred to as "Services");
• Its practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to the information Quiro collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.

Please read this policy carefully to understand Quiro's policies and practices regarding your information and how Quiro will treat it. By accessing or using its Services and/or registering for an account with Quiro, you agree to this privacy policy and you are consenting to Quiro's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Quiro requires, Quiro may not be able to provide all of its Services to you.

Disclaimer

By using and accessing the platform, as well as availing the services or providing us with your information, you are considered to have read, understood, and agreed to the practices and policies outlined in this Privacy Policy. You hereby consent to our collection, use, sharing, and disclosure of your information as described herein. We retain the right to change, modify, add, or delete portions of the terms of this Privacy Policy at our sole discretion and at any time. If you do not agree with this Privacy Policy at any time, refrain from using any of the services or providing us with your information.

If you use the services on behalf of or for the benefit of someone else, you represent that you are authorized by such an individual to (i) accept this Privacy Policy on their behalf, and (ii) consent on behalf of such individual to our collection, use, and disclosure of their information. It is important to note that this Privacy Policy is based on the applicable laws of India and good data privacy practices adopted by the company in India. It may be found deficient with respect to certain privacy laws of some other countries.

By visiting the platform, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms contained herein, please refrain from using or accessing our platform or availing any services on the platform. Through the mere use of the platform, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Purpose of the Privacy Policy

We have formulated this policy to elucidate how we collect, use, disclose, transfer, and store your information. By accessing our platform or utilizing our services, you commit to adhering to the terms delineated herein. All data gathered when you log in or access our platform is securely stored on servers managed by our service provider. As an India-based company, we rigorously comply with the privacy laws and regulations of the country.

The Information We Collect and How We Use It

A "customer" refers to an individual or entity using our services, such as end-users ordering food or making requests via our web app. A "client" refers to businesses, like hotels or restaurants, that utilize our app and services for their operations.

Information We Collect from Our Customers

1.1 Information You Provide

• Account Information: When individuals or entities (referred to as "Customers") use our services, they provide personal information such as names, email addresses, and other relevant details during the registration process on our web app.
• Payment Information: Customers provide payment details, including credit card information and billing addresses, to facilitate transactions.
• Customization Preferences: We collect information about Customers' preferences and settings within the Quiro platform to tailor our services to their specific requirements.

1.2 Information We Automatically Collect

• Usage Information: Data related to the features accessed, pages visited, and duration of sessions on the Quiro platform.
• Device Information: Device type, operating system, and unique device identifiers automatically collected when accessing Quiro.
• Location Information: With explicit consent, location data to provide location-based services for a more enhanced user experience.
• IP Address: Collecting IP addresses for security purposes and to analyze geographical patterns of platform usage.
• Cookies and Tracking Technologies: Implementing cookies and similar technologies to track user preferences, enhance site functionality, and collect aggregate data.
• Referral Information: Gathering information on how customers arrived at the Quiro platform, helping to analyze marketing effectiveness.
• Survey Responses: Collecting feedback through surveys to understand customer preferences and improve overall service quality.
• Communication History: Maintaining records of customer communications within the platform for customer support and quality assurance purposes.
• Social Media Information: If customers choose to log in using social media accounts, we may collect relevant information to streamline the registration process.

How We Use Customer Information

We use the information collected from Customers for the following purposes:

• Enhancing Service Quality: Analyzing usage patterns and customer feedback to continuously improve and optimize the functionality and features of the Quiro platform.
• Order Processing and Fulfillment: Utilizing provided payment information and preferences to process and fulfill customer orders efficiently and accurately.
• Communication and Notifications: Sending relevant updates, order confirmations, and promotional offers to customers based on their preferences and historical interactions.
• Payment Transactions: Facilitating secure and seamless payment transactions within the Quiro platform, ensuring the privacy and security of customer financial information.
• Customer Support and Issue Resolution: Using customer information to address inquiries, provide assistance, and resolve issues promptly, ensuring a positive customer support experience.
• Service Customization: Leveraging customization preferences to personalize menu recommendations, promotions, and offerings to meet individual customer needs and preferences.
• Analytical Insights: Aggregating and analyzing customer data to derive insights into user behavior, preferences, and trends, which helps in making data-driven decisions to improve services.
• Marketing and Promotions: Crafting targeted marketing campaigns and promotions based on customer demographics, preferences, and behaviors to enhance customer engagement.
• Location-Based Services: With explicit consent, utilizing location information to provide location-based services, such as identifying nearby restaurants, promotions, and relevant offers.

By using Quiro, Customers consent to the practices outlined in this Privacy Policy.

Information We Collect from Our Clients

1.1 Information You Provide

• Account Information for Clients: Business-specific details, such as business type, size, and location, to customize and optimize services within Quiro.
• Payment Information for Clients: Relevant payment information to facilitate smooth transaction processing within the Quiro platform.
• Customization Preferences for Clients: Information about business preferences, menu configurations, and operational settings within the Quiro platform.

1.2 Information We Automatically Collect

• Usage Information for Clients: Data related to the features accessed, actions taken, and session durations within the Quiro platform.
• Device Information for Clients: Details about the devices used by clients to access Quiro, including device type and operating system.
• Location Information for Clients: With explicit consent, location data to provide location-based services and enhance the overall business experience.
• IP Address: Collecting IP addresses for security purposes and to analyze geographical patterns of platform usage.
• Cookies and Tracking Technologies: Implementing cookies and similar technologies to track user preferences, enhance site functionality, and collect aggregate data.
• Referral Information: Gathering information on how clients discovered Quiro, aiding in understanding the effectiveness of marketing efforts.
• Survey Responses: Collecting feedback through surveys to understand client needs and improve the customization of services.
• Communication History: Maintaining records of client communications within the platform for support and to enhance the overall business relationship.
• Business Performance Metrics: Collecting data on business performance, including sales, order volumes, and customer feedback, to provide insights for improvement.

How We Use Client Information

• Customizing Business Solutions: Leveraging business-specific details provided by clients to customize and optimize the Quiro platform to meet the unique needs and operational requirements of each business.
• Platform Optimization: Analyzing usage patterns and feedback from clients to continuously improve and optimize the features and functionalities of the Quiro platform for enhanced business efficiency.
• Transaction Processing and Reporting: Utilizing payment information and business preferences to process transactions and generate comprehensive reports for clients, aiding in business decision-making.
• Communication with Clients: Sending relevant updates, service announcements, and promotional offers to keep clients informed about platform enhancements and potential business opportunities.
• Payment Transactions: Facilitating secure and efficient payment transactions within the Quiro platform, ensuring the privacy and security of client financial information.
• Business Insights and Analytics: Aggregating and analyzing client data to provide valuable insights into business performance, customer behavior, and market trends, assisting in strategic decision-making.
• Technical Support and Issue Resolution: Using client information to provide timely and effective technical support, address inquiries, and resolve issues to ensure uninterrupted business operations.
• Service Customization for Businesses: Leveraging customization preferences to tailor the Quiro platform to meet specific menu configurations, promotional strategies, and operational requirements.
• Marketing Collaboration: Collaborating with clients to develop targeted marketing campaigns, promotions, and strategies based on business-specific data and customer preferences.
• Location-Based Business Services: With explicit consent, utilizing location information to provide location-based services, such as targeted promotions, delivery optimizations, and business analytics.

Information Sharing

We do not sell, rent, or trade your personal information with third parties for their promotional purposes. We may share your information with:

• Payment Gateway Providers: In the course of processing transactions, your payment information may be shared with trusted payment gateway providers. These providers are essential for securely managing financial transactions and ensuring compliance with payment regulations.
• Cloud Hosting Services: Information, including user and business data, may be stored on cloud hosting services to ensure the availability and reliability of the Quiro platform. This may involve sharing data with third-party cloud service providers who play a crucial role in hosting and managing digital assets.
• Customer Support Platforms: When seeking assistance or resolving issues through customer support channels, relevant user information may be shared with third-party customer support platforms or tools. This enables efficient communication and issue resolution.
• Analytics and Performance Monitoring Services: To enhance the quality of our services, we may employ third-party analytics and performance monitoring services. Aggregated and anonymized data related to user interactions and platform performance may be shared to gain insights and improve overall functionality.
• Legal and Compliance Partners: In instances where legal compliance is required, your information may be shared with legal and compliance partners. This could include legal counsel, regulatory bodies, or law enforcement agencies, as necessary, to adhere to legal obligations or respond to lawful requests.

In each of these cases, information sharing is conducted with a commitment to privacy and security. The sharing is often guided by confidentiality agreements and legal safeguards to protect your personal and business information.

Data Security

At Quiro, we prioritize the security and protection of your information. We recognize the importance of maintaining the confidentiality, integrity, and availability of the data you entrust to us. Our commitment to data security is reflected in the implementation of robust industry-standard measures designed to safeguard your information from unauthorized access, disclosure, alteration, and destruction.

Security: How We Protect Your Information

Your Choices

At Quiro, we respect your right to control your personal information. You have the following choices regarding your data:

• Access: You have the right to request access to the personal information we hold about you. Upon request, we will provide you with details about the types of information we have collected and stored.
• Correction: If you believe any of your personal information is inaccurate or incomplete, you have the right to request corrections. We will promptly review and update your information as needed.
• Deletion: You can request the deletion of your personal information from our records. However, certain legal obligations may require us to retain certain data for a specific period.
• Opt-Out of Marketing Communications: You have the option to opt-out of receiving marketing communications from Quiro. You can manage your communication preferences through your account settings or by following the unsubscribe instructions in our marketing emails.

These choices empower you to have greater control over your data and ensure that it is accurate, up-to-date, and aligned with your preferences.

Changes to this Privacy Policy

To stay transparent about our practices, we may update this Privacy Policy to reflect changes in our operations or in response to evolving legal requirements. When we make material changes to the policy, we will notify you through prominent notices on our website or through other communication channels.

It's advisable to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Quiro platform after any modifications to the Privacy Policy constitutes your acceptance of those changes.

Contact Us

Your questions and concerns about privacy matters to us. If you have any inquiries or need further clarification regarding this Privacy Policy or our data practices, please do not hesitate to contact us at info@quiro.in.

Our dedicated team is here to address your concerns and provide assistance.

We value your trust in choosing Quiro and are committed to ensuring your privacy is protected while delivering an outstanding full-stack point-of-sale solution.

Witsome Tech Private Limited

1330, 4th Floor, Rail Vihar, Sector 57, Gurgaon, Sadar Bazar, Gurgaon-122001, Haryana

info@quiro.in